Mrs Carter’s Terms & Conditions
Terms & Conditions – Mrs Carters Carpets
1. Definitions
In these Terms and Conditions:
“Company”, “We”, “Us” refers to Mrs Carters Carpets
“Customer”, “Client”, “You” refers to the person or organisation booking the service
“Services” refers to carpet cleaning, upholstery cleaning, rug cleaning and related services
“Premises” refers to the property where the service is carried out
“Appointment” refers to the scheduled visit to perform the Services
Such definitions are standard in UK carpet cleaning contracts to clarify responsibilities and scope.
2. Acceptance of Terms
By booking our services via telephone, email, website, or social media, the Customer agrees to be bound by these Terms and Conditions. Acceptance of a quotation and scheduling of work forms a contract between the Company and Customer.
3. Quotations & Pricing
All quotations are based on information provided by the Customer.
Quotes are subject to inspection at the Premises.
The Company reserves the right to revise pricing if:
The condition differs from that described
Additional services are requested
Excessive soiling or staining is present
Parking charges, congestion charges, or travel surcharges may be added where applicable.
Minimum call-out charges may apply.
Large areas may be counted as multiple rooms.
This reflects typical pricing provisions used by UK carpet cleaning companies.
4. Customer Responsibilities
The Customer agrees to:
Provide access to electricity and hot water where required
Provide safe access to the Premises at the agreed time
Remove fragile, valuable or breakable items prior to cleaning
Move small items and clear floor areas before our arrival
Inform us of any delicate fabrics, damage, or special requirements
Ensure pets are secured during the visit
Failure to provide access or required conditions may result in a call-out charge.
5. Access & Appointments
Appointment times are approximate arrival windows.
We will make reasonable efforts to arrive on time.
The Company reserves the right to reschedule appointments due to unforeseen circumstances.
If access is not provided, a cancellation or call-out fee may apply.
These access clauses are commonly used within carpet cleaning terms.
6. Furniture Moving
We will move light furniture where safe to do so.
We do not move heavy, fragile, or valuable items.
Items such as electronics, antiques, and delicate furniture must be moved by the Customer.
Cleaning will only be performed in accessible areas.
This aligns with health & safety limitations commonly stated by cleaning companies.
7. Stains & Results
We will use professional techniques and equipment.
We cannot guarantee complete stain removal.
Some stains (e.g. dye, bleach damage, permanent wear) may be irreversible.
Cleaning may reveal pre-existing damage.
8. Drying Times
Drying times vary depending on fabric, ventilation, humidity and contamination level.
The Company cannot guarantee exact drying times.
The Customer is responsible for providing ventilation where possible.
9. Payment Terms
Payment is due upon completion of the work unless otherwise agreed.
We accept cash, bank transfer, or card payment (if applicable).
Late payments may incur interest and recovery costs.
Commercial customers may be invoiced with agreed payment terms.
Late payment clauses and immediate payment requirements are typical for the industry.
10. Cancellations & Rescheduling
Cancellations must be made at least 24–48 hours prior to the appointment.
Late cancellations may incur a fee.
No-show appointments may be charged at full or partial rate.
Cancellation notice periods are common in carpet cleaning terms.
11. Liability & Damage
The Company is fully insured.
Any claims must be reported within 24 hours of service completion.
We will investigate and, where appropriate, offer re-cleaning or compensation.
We are not liable for:
Pre-existing damage
Wear and tear
Colour loss or shrinkage due to manufacturer defects
Items not removed by the Customer
Liability is limited to the value of the service provided.
Claims and liability limitations are standard within cleaning contracts.
12. Complaints Procedure
Complaints must be made within 24 hours of completion.
We must be given the opportunity to re-clean any disputed areas.
Third-party cleaning arranged without consent may void liability.
These complaint processes are commonly used in UK cleaning contracts.
13. Health & Safety
We reserve the right to refuse service if conditions are unsafe.
The Customer must inform us of any hazards (e.g. asbestos, biohazards).
Children and pets must be kept away from equipment.
14. Force Majeure
We shall not be liable for delays caused by circumstances beyond our control, including:
Weather
Traffic
Equipment failure
Illness
Acts of God
15. Cancellation by Company
We reserve the right to cancel or refuse work if:
Conditions differ from those described
Health and safety risks exist
The Customer behaves inappropriately
Payment issues arise
16. Satisfaction Guarantee (Optional Section)
If you are not satisfied:
Contact us within 24 hours
We will arrange a re-clean where appropriate
Refunds are at the Company’s discretion
17. Data Protection
Customer details are stored securely and used only for:
Service delivery
Communication
Invoicing
We do not share personal data with third parties except where required by law.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
19. Changes to Terms
The Company reserves the right to amend these Terms and Conditions. Updated versions will be published on our website.